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Technical support

Technical Requirements For Using Almuhaseb 1

 Computer with the  following minimum specifications: -

  • Ram 512 MBliProcessor (with  speed of at least 1.6 GHz)
  • Hard disk with a capacity of not less than 20 GB
  • Windows operating system not less than Windows 98 and beyond even WIN 7 supported with Arabic language.
  • Microsoft Office not less than MS Office 2000
  • During  installation, the user must have the privilege of computer administrator.

 

Precautions To Be Avoided:

  • Install Almuhaseb1  in the same disk  of operating system because in case of formatting  your computer and installing  operating system again, you will lose all data of that disk, including Almuhaseb1. Thus, we recommend installing Almuhaseb 1 on one of the other disks.
  • Install unauthorized software or browse  unknown websites may harm your system files, either loss  or change.

 

Important Advices for our Clients:

  • To back up regularly.
  • It is advised to have  UPS to ensure data saving due to power outages.
  • It is advised to install anti-virus software and update it periodically.

 

Solutions to Available Problems in Almuhaseb 1:
   1- Solve the problem of disappearing Arabic language and  the appearance of question marks ?????????????? in Almuhaseb 1:

 

  •  In Windows XP: Go to Control Panel - Language Options and regional settings – Administrative Tab- choose Arabic (Yemen). This serves to change the language of Non-Unicode Program and texts in order  not to appear as question marks.
  •  In Windows 7.0: Go to Control Panel - Language Options and Regional settings - Administrative Tab - Pressure on (Change system Locale) and then choose Arabic (Yemen). This  serves  to change the language of Non-Unicode Program and texts in order  not to appear as question marks.

 


   2- Solve the problem of appearing DD/MM/YY notification,  Software date must be in format Day-Month-Year:

 

  • In Windows XP: Go to Control Panel - Language Options and regional settings – Administrative Tab - Regional Options Tab - choose Arabic (Yemen). This serves to change date format.
  • In Windows 7.0: Go to Control Panel - Language Options and Regional settings - Administrative Tab - Formats and Location Tabs- choose Arabic (Yemen) in the two tabs. This serves to change date format.

 

   3-Solve the problem of appearing Run Time Error Invalid Password notification:

 

  • Delete software meaning delete database and reinstall software so that data will be coded in the chosen language and then software will be run without appearing Run Time Error Invalid Password notification.

 

 For more educational videos about Almuhaseb1   Click here

Dear user,
For any problems you may face when you download or use Almuhaseb1 and you did not find the solution in frequently questions, you can send an email to:- support@almuhaseb1.com. Then  you will get answer as soon as possible.

Technical manager

of Almuhaseb1

Abdullah

Ba-nowair

support@almuhaseb1.com


Important Updates:

 

  • Download the attached executive file, replace the old file in the same folder of Almuhaseb 1, which is installed on your computer, make a shortcut of  it to the desktop instead of the former and then you'll find  solution for the problem of opening a new year, adding the enterprise logo and some other solutions.
  •  Download the attached file to solve the problem of quantities if appeared.If you face any problem please contact the technical support team on support@almuhaseb1.com

 

Click here to download attached file

Important explanations:


 Steps enter the opening balances of the accounts

(under daily 1): 

The steps to add a new user in the first accountant system:

 Steps annual closing and the opening of a new year:   



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